Frequently Asked Questions.
Everything you need to know about working with Bugden Building. Can't find the answer you're looking for? Feel free to contact us.
Getting Started
What areas do you service?
We service all of Auckland including West Auckland, North Shore, Central Auckland, and surrounding areas. We also extend to Northland for larger projects. Contact us to discuss your specific location.
Do you offer free quotes?
Yes! We offer free consultations and quotes for all projects. We'll visit your site, discuss your vision and requirements, and provide you with a detailed, transparent quote with no obligation.
How do I get started with my project?
Simply contact us via phone, email, or our online form. We'll arrange an initial consultation to discuss your project, assess the site, and understand your needs. From there, we'll provide a detailed quote and project timeline.
What types of projects do you specialize in?
We specialize in decks, renovations (kitchens, bathrooms, full home), new builds, and project management. From small upgrades to complete transformations, we handle residential projects of all sizes.
Project Timeline & Process
How long does a typical project take?
Project timelines vary significantly depending on scope and complexity. Deck projects typically take 2-4 weeks, bathroom renovations 3-6 weeks, kitchen renovations 4-8 weeks, and new builds 6-12 months. We'll provide a detailed timeline during the quoting process.
How quickly can you start my project?
Timelines vary depending on our current schedule and your project scope. After our initial consultation, we'll provide you with a clear timeline for when we can begin. We typically book 2-6 weeks in advance.
What is your process from start to finish?
Our process includes: 1) Initial consultation and site assessment, 2) Detailed quote and timeline, 3) Design and planning, 4) Obtaining necessary consents, 5) Construction phase with regular updates, 6) Final inspection and handover, 7) Post-project support.
Will I be updated on project progress?
Absolutely. We provide regular progress updates throughout your project. You'll know exactly what's happening at each stage, and we're always available to answer questions or address concerns.
Costs & Payment
How much will my project cost?
Project costs vary widely based on size, materials, complexity, and finishes. We provide detailed, itemized quotes so you understand exactly what you're paying for. We'll also discuss options to suit different budgets without compromising on quality.
Do you require a deposit?
Yes, we typically require a deposit to secure your project start date and order materials. The deposit amount varies by project size and is outlined in your quote. We offer flexible payment schedules tied to project milestones.
What payment methods do you accept?
We accept bank transfers, direct deposits, and can discuss other payment arrangements on a case-by-case basis. Payment schedules are structured around key project milestones.
Do you offer financing options?
While we don't directly offer financing, we can recommend financial institutions and options that our clients have successfully used for their building projects.
Licensing & Insurance
Are you licensed and insured?
Yes, we are fully licensed building practitioners (LBP) and BCITO-qualified. We're also members of the New Zealand Certified Builders Association. We carry comprehensive insurance including public liability and contractor's all risks insurance.
Do you handle building consents?
Yes, we manage the entire building consent process on your behalf. We prepare and submit all necessary documentation, liaise with the council, and ensure all work is compliant with building codes and regulations.
What warranties do you provide?
We provide comprehensive warranties on our workmanship. All work is guaranteed to meet New Zealand building standards. Specific material warranties from manufacturers are also passed through to you.
Are you a member of any professional associations?
Yes, we're proud members of the New Zealand Certified Builders Association. This membership demonstrates our commitment to quality, ongoing professional development, and industry best practices.
Project Specifics
Can you work with my architect or designer?
Absolutely! We regularly collaborate with architects, designers, and engineers. If you already have plans, we can work from those. If not, we can recommend trusted professionals or help with the design ourselves.
What if I want to make changes during the project?
We understand that changes sometimes arise during construction. We handle variations professionally and transparently, providing clear documentation of any changes to scope, cost, and timeline before proceeding.
Do you handle demolition and site preparation?
Yes, we handle all aspects of your project including demolition, site preparation, rubbish removal, and site cleanup. We coordinate all necessary services and trades to ensure a smooth process.
Can you help with material selection?
Yes! We provide guidance on material selection, helping you choose options that match your budget, aesthetic preferences, and practical requirements. We have established relationships with quality suppliers throughout Auckland.
During Construction
Will I need to vacate my home during renovations?
This depends on the scope of work. For bathroom or kitchen renovations, you can often remain in your home with some inconvenience. For extensive whole-home renovations, temporary relocation may be more practical. We'll discuss this during planning.
How do you handle site safety and cleanliness?
Safety is our top priority. We maintain a clean, organized work site with proper safety protocols. We clean up at the end of each day and conduct a thorough final cleanup before project handover.
What happens if unexpected issues arise?
In older homes especially, unexpected issues can sometimes emerge. We communicate these immediately, explain the implications, provide solutions, and get your approval before proceeding with any additional work.
Do you work on weekends?
Our standard working hours are weekdays during business hours to minimize disruption to you and your neighbors. Special arrangements can be discussed for specific project requirements.
Still Have Questions?
We're here to help. Get in touch with Cameron today for a free consultation and personalized answers to your building questions.